Preorder policy
20% (or more) deposit is required for preorders.
Deposits will be forfeited if the deal is cancelled or if balance payment cannot be completed within 48 hours after 1st contact for payment.
All local item preorders are also subject to distributor rules:
1) Stocks can only be collected on release date onwards.
2) Preorders may not be confirmed, and subject to allocation.
3) In the event of insufficient allocation, the remaining items may be subjected to a backlog of up to 6 months after release. Deposits placed will only be refunded after this 6 month period has elapsed.
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Collection of items MUST be done within 1 month of release. Any stocks uncollected after this period will also be forfeited.
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Refund policy
Refunds shall be made for insufficient stocks and/or backorder expiry.
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Payments made by PayNow or cash will be refunded in full, while payments using credit/debit cards will be refunded less fees.
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Refunds will not be given for reasons such as change of mind for items after 24 hours after order.